Hiebeler, R. (1998). Best Practices Building Your Business With Customer-focused Solutions Robert Hiebeler, Thomas B. Kelly, Charles Ketteman. Simon & Schuster.
Style de citation Chicago (17e éd.)Hiebeler, Robert. Best Practices Building Your Business With Customer-focused Solutions Robert Hiebeler, Thomas B. Kelly, Charles Ketteman. Simon & Schuster, 1998.
Style de citation MLA (8e éd.)Hiebeler, Robert. Best Practices Building Your Business With Customer-focused Solutions Robert Hiebeler, Thomas B. Kelly, Charles Ketteman. Simon & Schuster, 1998.
Attention : ces citations peuvent ne pas être correctes à 100%.