LEVIT, S. (1994). Quality Is Just Beginning: Managing For Total Responsiveness/steve Levit. McGraw-Hill.
Citace podle Chicago (17th ed.)LEVIT, Steve. Quality Is Just Beginning: Managing For Total Responsiveness/steve Levit. McGraw-Hill, 1994.
Citace podle MLA (8th ed.)LEVIT, Steve. Quality Is Just Beginning: Managing For Total Responsiveness/steve Levit. McGraw-Hill, 1994.
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