Cita APA (7a ed.)

LEVIT, S. (1994). Quality Is Just Beginning: Managing For Total Responsiveness/steve Levit. McGraw-Hill.

Cita Chicago Style (17a ed.)

LEVIT, Steve. Quality Is Just Beginning: Managing For Total Responsiveness/steve Levit. McGraw-Hill, 1994.

Cita MLA (8a ed.)

LEVIT, Steve. Quality Is Just Beginning: Managing For Total Responsiveness/steve Levit. McGraw-Hill, 1994.