Schonberger, R. J. (1997). Operations Management: Customer-focused Principles Richard J. Schonberger, Edward M. Knod,jr. Irwin.
Chicago Style (17th ed.) CitationSchonberger, Richard J. Operations Management: Customer-focused Principles Richard J. Schonberger, Edward M. Knod,jr. Irwin, 1997.
MLA (8th ed.) CitationSchonberger, Richard J. Operations Management: Customer-focused Principles Richard J. Schonberger, Edward M. Knod,jr. Irwin, 1997.
Warning: These citations may not always be 100% accurate.