Bateson, J. E. (1999). Managing Services Marketing Text And Readings John E.g. Bateson, K. Douglas Hoffman. The Dryden.
Chicago-viite (17. p.)Bateson, John E.G. Managing Services Marketing Text And Readings John E.g. Bateson, K. Douglas Hoffman. The Dryden, 1999.
MLA-viite (8. p.)Bateson, John E.G. Managing Services Marketing Text And Readings John E.g. Bateson, K. Douglas Hoffman. The Dryden, 1999.
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