KAPLAN, R. S. (1996). The balanced scorecard translating strategy into action. Harvard Business School Press.
Cita Chicago Style (17a ed.)KAPLAN, Robert S. The Balanced Scorecard Translating Strategy into Action. Harvard Business School Press, 1996.
Cita MLA (8a ed.)KAPLAN, Robert S. The Balanced Scorecard Translating Strategy into Action. Harvard Business School Press, 1996.
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