Kolarik, W. J. (1999). Creating quality process design for result. McGraw-Hill.
Lua i Stíl Chicago (17ú heag.)Kolarik, William J. Creating Quality Process Design for Result. McGraw-Hill, 1999.
Lua MLA (8ú heag.)Kolarik, William J. Creating Quality Process Design for Result. McGraw-Hill, 1999.
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