Cita APA (7a ed.)

Kolarik, W. J. (1999). Creating quality process design for result. McGraw-Hill.

Cita Chicago Style (17a ed.)

Kolarik, William J. Creating Quality Process Design for Result. McGraw-Hill, 1999.

Cita MLA (8a ed.)

Kolarik, William J. Creating Quality Process Design for Result. McGraw-Hill, 1999.