Style de citation APA (7e éd.)

GOETSCH, D. L. (2000). Quality management introduction to total quality management for production, processing, and services. Prentice-Hall.

Style de citation Chicago (17e éd.)

GOETSCH, David L. Quality Management Introduction to Total Quality Management for Production, Processing, and Services. Prentice-Hall, 2000.

Style de citation MLA (8e éd.)

GOETSCH, David L. Quality Management Introduction to Total Quality Management for Production, Processing, and Services. Prentice-Hall, 2000.