GOETSCH, D. L. (2000). Quality management introduction to total quality management for production, processing, and services. Prentice-Hall.
Citação norma ChicagoGOETSCH, David L. Quality Management Introduction to Total Quality Management for Production, Processing, and Services. Prentice-Hall, 2000.
Citação norma MLAGOETSCH, David L. Quality Management Introduction to Total Quality Management for Production, Processing, and Services. Prentice-Hall, 2000.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.