GOETSCH, D. L. (2000). Quality management introduction to total quality management for production, processing, and services. Prentice-Hall.
Chicago-referens (17:e uppl.)GOETSCH, David L. Quality Management Introduction to Total Quality Management for Production, Processing, and Services. Prentice-Hall, 2000.
MLA-referens (8:e uppl.)GOETSCH, David L. Quality Management Introduction to Total Quality Management for Production, Processing, and Services. Prentice-Hall, 2000.
Varning: dessa hänvisningar är inte alltid fullständigt riktiga.