Newell, F. (2000). Loyalty.com customer relationship management in the new era of internet marketing. McGraw-Hill.
Chicago-стиль цитированияNewell, Frederick. Loyalty.com Customer Relationship Management in the New Era of Internet Marketing. McGraw-Hill, 2000.
MLA-цитированиеNewell, Frederick. Loyalty.com Customer Relationship Management in the New Era of Internet Marketing. McGraw-Hill, 2000.
Предупреждение: эти цитированмия не могут быть всегда правильны на 100%.