Citace podle APA (7th ed.)

Newell, F. (2000). Loyalty.com customer relationship management in the new era of internet marketing. McGraw-Hill.

Citace podle Chicago (17th ed.)

Newell, Frederick. Loyalty.com Customer Relationship Management in the New Era of Internet Marketing. McGraw-Hill, 2000.

Citace podle MLA (8th ed.)

Newell, Frederick. Loyalty.com Customer Relationship Management in the New Era of Internet Marketing. McGraw-Hill, 2000.

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