APA način citiranja (7. izdanje)

Newell, F. (2000). Loyalty.com customer relationship management in the new era of internet marketing. McGraw-Hill.

Čikaški stil citiranja (17. izdanje)

Newell, Frederick. Loyalty.com Customer Relationship Management in the New Era of Internet Marketing. McGraw-Hill, 2000.

MLA način citiranja (8. izdanje)

Newell, Frederick. Loyalty.com Customer Relationship Management in the New Era of Internet Marketing. McGraw-Hill, 2000.