Newell, F. (2000). Loyalty.com customer relationship management in the new era of internet marketing. McGraw-Hill.
Chicagoスタイル(17版)引用形式Newell, Frederick. Loyalty.com Customer Relationship Management in the New Era of Internet Marketing. McGraw-Hill, 2000.
MLA(8版)引用形式Newell, Frederick. Loyalty.com Customer Relationship Management in the New Era of Internet Marketing. McGraw-Hill, 2000.
警告: この引用は必ずしも正確ではありません.