APA (7th ed.) Citation

Fitzsimmons, J. A. (2000). Service Management: Operations, strategy, and information technology. McGraw-Hill.

Chicago Style (17th ed.) Citation

Fitzsimmons, James A. Service Management: Operations, Strategy, and Information Technology. McGraw-Hill, 2000.

MLA (8th ed.) Citation

Fitzsimmons, James A. Service Management: Operations, Strategy, and Information Technology. McGraw-Hill, 2000.

Warning: These citations may not always be 100% accurate.