APA (7e ed.) Bronvermelding

Fitzsimmons, J. A. (2000). Service Management: Operations, strategy, and information technology. McGraw-Hill.

Chicago (17e ed.) Bronvermelding

Fitzsimmons, James A. Service Management: Operations, Strategy, and Information Technology. McGraw-Hill, 2000.

MLA (8e ed.) Bronvermelding

Fitzsimmons, James A. Service Management: Operations, Strategy, and Information Technology. McGraw-Hill, 2000.

Let op: Deze citaties zijn niet altijd 100% accuraat.