Best, R. J. (2000). Market-based managementstrategies for growing customer value and profitability. Prentice-Hall.
Chicago-referens (17:e uppl.)Best, Roger J. Market-based Managementstrategies for Growing Customer Value and Profitability. Prentice-Hall, 2000.
MLA-referens (8:e uppl.)Best, Roger J. Market-based Managementstrategies for Growing Customer Value and Profitability. Prentice-Hall, 2000.
Varning: dessa hänvisningar är inte alltid fullständigt riktiga.