Cita APA (7a ed.)

Best, R. J. (2000). Market-based managementstrategies for growing customer value and profitability. Prentice-Hall.

Cita Chicago Style (17a ed.)

Best, Roger J. Market-based Managementstrategies for Growing Customer Value and Profitability. Prentice-Hall, 2000.

Cita MLA (8a ed.)

Best, Roger J. Market-based Managementstrategies for Growing Customer Value and Profitability. Prentice-Hall, 2000.