Best, R. J. (2000). Market-based managementstrategies for growing customer value and profitability. Prentice-Hall.
Lua i Stíl Chicago (17ú heag.)Best, Roger J. Market-based Managementstrategies for Growing Customer Value and Profitability. Prentice-Hall, 2000.
Lua MLA (8ú heag.)Best, Roger J. Market-based Managementstrategies for Growing Customer Value and Profitability. Prentice-Hall, 2000.
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