Munro-Faure, L. (1999). Implementing total quality management. Elex Media Komputindo.
Lua i Stíl Chicago (17ú heag.)Munro-Faure, Lesley. Implementing Total Quality Management. Elex Media Komputindo, 1999.
Lua MLA (8ú heag.)Munro-Faure, Lesley. Implementing Total Quality Management. Elex Media Komputindo, 1999.
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