Robinette, S. (2001). Emotion marketingthe hallmark way of winning customers for life. McGraw-Hill.
Chicagoスタイル(17版)引用形式Robinette, Scott. Emotion Marketingthe Hallmark Way of Winning Customers for Life. McGraw-Hill, 2001.
MLA(8版)引用形式Robinette, Scott. Emotion Marketingthe Hallmark Way of Winning Customers for Life. McGraw-Hill, 2001.
警告: この引用は必ずしも正確ではありません.