Cita APA (7a ed.)

Robinette, S. (2001). Emotion marketingthe hallmark way of winning customers for life. McGraw-Hill.

Cita Chicago Style (17a ed.)

Robinette, Scott. Emotion Marketingthe Hallmark Way of Winning Customers for Life. McGraw-Hill, 2001.

Cita MLA (8a ed.)

Robinette, Scott. Emotion Marketingthe Hallmark Way of Winning Customers for Life. McGraw-Hill, 2001.