Robinette, S. (2001). Emotion marketingthe hallmark way of winning customers for life. McGraw-Hill.
Chicago (17e ed.) BronvermeldingRobinette, Scott. Emotion Marketingthe Hallmark Way of Winning Customers for Life. McGraw-Hill, 2001.
MLA (8e ed.) BronvermeldingRobinette, Scott. Emotion Marketingthe Hallmark Way of Winning Customers for Life. McGraw-Hill, 2001.
Let op: Deze citaties zijn niet altijd 100% accuraat.