Robinette, S. (2001). Emotion marketingthe hallmark way of winning customers for life. McGraw-Hill.
Chicago Style (17th ed.) CitationRobinette, Scott. Emotion Marketingthe Hallmark Way of Winning Customers for Life. McGraw-Hill, 2001.
MLA引文Robinette, Scott. Emotion Marketingthe Hallmark Way of Winning Customers for Life. McGraw-Hill, 2001.
警告:这些引文格式不一定是100%准确.