(1990). Service management and operations/Cengis Haksever et al. Prentice-Hall.
Chicago Style (17th ed.) CitationService Management and Operations/Cengis Haksever Et Al. Prentice-Hall, 1990.
MLA (8th ed.) CitationService Management and Operations/Cengis Haksever Et Al. Prentice-Hall, 1990.
Warning: These citations may not always be 100% accurate.