APA (7e ed.) Bronvermelding

FITZSIMMONS, J. A. (2001). Service managementoperations strategy and information technologyJames A. Fitsimmons, Mona J. Fitzsimmons. McGraw-Hill.

Chicago (17e ed.) Bronvermelding

FITZSIMMONS, James A. Service Managementoperations Strategy and Information TechnologyJames A. Fitsimmons, Mona J. Fitzsimmons. McGraw-Hill, 2001.

MLA (8e ed.) Bronvermelding

FITZSIMMONS, James A. Service Managementoperations Strategy and Information TechnologyJames A. Fitsimmons, Mona J. Fitzsimmons. McGraw-Hill, 2001.

Let op: Deze citaties zijn niet altijd 100% accuraat.