APA (7th ed.) Citation

FITZSIMMONS, J. A. (2001). Service managementoperations strategy and information technologyJames A. Fitsimmons, Mona J. Fitzsimmons. McGraw-Hill.

Chicago Style (17th ed.) Citation

FITZSIMMONS, James A. Service Managementoperations Strategy and Information TechnologyJames A. Fitsimmons, Mona J. Fitzsimmons. McGraw-Hill, 2001.

MLA (8th ed.) Citation

FITZSIMMONS, James A. Service Managementoperations Strategy and Information TechnologyJames A. Fitsimmons, Mona J. Fitzsimmons. McGraw-Hill, 2001.

Warning: These citations may not always be 100% accurate.