Customer relationship managamentcreating competitive advantage through win-win relationship strategies Kaj Storbacka, Jarmo R. Lehtinen
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| Main Author: | |
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| Format: | Referensi |
| Language: | Asing |
| Published: |
McGraw-Hill
2001
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| Physical Description: | ix, 160 p 20 cm |
| ISBN: | ISBN:0-07-118861-4 |