The loyalty effectthe hidden force behind growth, profits, and lasting valueFrederick F. Reichheld, Thomas Teal
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| Main Author: | |
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| Format: | Referensi |
| Language: | Asing |
| Published: |
Harvard Business
1996
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| Summary: | |
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| Physical Description: | xviii, 323 p 23 cm |
| ISBN: | ISBN:1-57851-687-0 |