APA (7th ed.) Citation

Johnston, R., & Johnston, R. (2001). Service operations managementRobert Johnston, Graham Clark. Prentice Hall.

Chicago Style (17th ed.) Citation

Johnston, Robert, and Robert Johnston. Service Operations ManagementRobert Johnston, Graham Clark. Prentice Hall, 2001.

MLA (8th ed.) Citation

Johnston, Robert, and Robert Johnston. Service Operations ManagementRobert Johnston, Graham Clark. Prentice Hall, 2001.

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