Johnston, R., & Johnston, R. (2001). Service operations managementRobert Johnston, Graham Clark. Prentice Hall.
Chicagoスタイル(17版)引用形式Johnston, Robert, , Robert Johnston. Service Operations ManagementRobert Johnston, Graham Clark. Prentice Hall, 2001.
MLA(8版)引用形式Johnston, Robert, , Robert Johnston. Service Operations ManagementRobert Johnston, Graham Clark. Prentice Hall, 2001.
警告: この引用は必ずしも正確ではありません.