Johnston, R., & Johnston, R. (2001). Service operations managementRobert Johnston, Graham Clark. Prentice Hall.
Chicago Style (17th ed.) CitationJohnston, Robert, and Robert Johnston. Service Operations ManagementRobert Johnston, Graham Clark. Prentice Hall, 2001.
MLA引文Johnston, Robert, and Robert Johnston. Service Operations ManagementRobert Johnston, Graham Clark. Prentice Hall, 2001.
警告:這些引文格式不一定是100%准確.