BANK, J. (1992). The Essence of total quality managementJohn Bank. Prentice Hall.
Dyfyniad Arddull ChicagoBANK, John. The Essence of Total Quality ManagementJohn Bank. Prentice Hall, 1992.
Dyfyniad MLABANK, John. The Essence of Total Quality ManagementJohn Bank. Prentice Hall, 1992.
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