BANK, J. (1992). The Essence of total quality managementJohn Bank. Prentice Hall.
Chicago Style (17th ed.) CitationBANK, John. The Essence of Total Quality ManagementJohn Bank. Prentice Hall, 1992.
MLA (8th ed.) CitationBANK, John. The Essence of Total Quality ManagementJohn Bank. Prentice Hall, 1992.
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