Cita APA (7a ed.)

BANK, J. (1992). The Essence of total quality managementJohn Bank. Prentice Hall.

Cita Chicago Style (17a ed.)

BANK, John. The Essence of Total Quality ManagementJohn Bank. Prentice Hall, 1992.

Cita MLA (8a ed.)

BANK, John. The Essence of Total Quality ManagementJohn Bank. Prentice Hall, 1992.