APA aipamena

BANK, J. (1992). The Essence of total quality managementJohn Bank. Prentice Hall.

Chicago Style aipamena

BANK, John. The Essence of Total Quality ManagementJohn Bank. Prentice Hall, 1992.

MLA aipamena

BANK, John. The Essence of Total Quality ManagementJohn Bank. Prentice Hall, 1992.

Kontuz: berrikusi erreferentzia hauek erabili aurretik.