BANK, J. (1992). The Essence of total quality managementJohn Bank. Prentice Hall.
Lua i Stíl Chicago (17ú heag.)BANK, John. The Essence of Total Quality ManagementJohn Bank. Prentice Hall, 1992.
Lua MLA (8ú heag.)BANK, John. The Essence of Total Quality ManagementJohn Bank. Prentice Hall, 1992.
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