BANK, J. (1992). The Essence of total quality managementJohn Bank. Prentice Hall.
Citación estilo ChicagoBANK, John. The Essence of Total Quality ManagementJohn Bank. Prentice Hall, 1992.
Cita MLABANK, John. The Essence of Total Quality ManagementJohn Bank. Prentice Hall, 1992.
Warning: These citations may not always be 100% accurate.