BANK, J. (1992). The Essence of total quality managementJohn Bank. Prentice Hall.
Chicago Style (17th ed.) CitationBANK, John. The Essence of Total Quality ManagementJohn Bank. Prentice Hall, 1992.
ציטוט MLABANK, John. The Essence of Total Quality ManagementJohn Bank. Prentice Hall, 1992.
אזהרה: ציטוטים אלה לעיתים לא מדויקים ב 100%.