BANK, J. (1992). The Essence of total quality managementJohn Bank. Prentice Hall.
Chicagoスタイル(17版)引用形式BANK, John. The Essence of Total Quality ManagementJohn Bank. Prentice Hall, 1992.
MLA(8版)引用形式BANK, John. The Essence of Total Quality ManagementJohn Bank. Prentice Hall, 1992.
警告: この引用は必ずしも正確ではありません.