BANK, J. (1992). The Essence of total quality managementJohn Bank. Prentice Hall.
Chicago Style (17th ed.) CitationBANK, John. The Essence of Total Quality ManagementJohn Bank. Prentice Hall, 1992.
MLA citiranjeBANK, John. The Essence of Total Quality ManagementJohn Bank. Prentice Hall, 1992.
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