BANK, J. (1992). The Essence of total quality managementJohn Bank. Prentice Hall.
Chicago Style (17th ed.) CitationBANK, John. The Essence of Total Quality ManagementJohn Bank. Prentice Hall, 1992.
MLA引文BANK, John. The Essence of Total Quality ManagementJohn Bank. Prentice Hall, 1992.
警告:这些引文格式不一定是100%准确.