TJIPTONO, F. (2002). Total quality managementFandy Tjiptono, Anastasia Diana. Andi.
Chicago Style (17th ed.) CitationTJIPTONO, Fandy. Total Quality ManagementFandy Tjiptono, Anastasia Diana. Andi, 2002.
MLA (8th ed.) CitationTJIPTONO, Fandy. Total Quality ManagementFandy Tjiptono, Anastasia Diana. Andi, 2002.
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