TJIPTONO, F. (2002). Total quality managementFandy Tjiptono, Anastasia Diana. Andi.
Lua i Stíl Chicago (17ú heag.)TJIPTONO, Fandy. Total Quality ManagementFandy Tjiptono, Anastasia Diana. Andi, 2002.
Lua MLA (8ú heag.)TJIPTONO, Fandy. Total Quality ManagementFandy Tjiptono, Anastasia Diana. Andi, 2002.
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