Lua APA (7ú heag.)

(2001). Harvard business review on customer relationship management. Harvard Business School.

Lua i Stíl Chicago (17ú heag.)

Harvard Business Review on Customer Relationship Management. Harvard Business School, 2001.

Lua MLA (8ú heag.)

Harvard Business Review on Customer Relationship Management. Harvard Business School, 2001.

Rabhadh: Seans nach mbeach na luanna seo go hiomlán cruinn i ngach uile chás.