APA (7e ed.) Bronvermelding

(2001). Harvard business review on customer relationship management. Harvard Business School.

Chicago (17e ed.) Bronvermelding

Harvard Business Review on Customer Relationship Management. Harvard Business School, 2001.

MLA (8e ed.) Bronvermelding

Harvard Business Review on Customer Relationship Management. Harvard Business School, 2001.

Let op: Deze citaties zijn niet altijd 100% accuraat.