Essentials of services marketingconcepts, strategies and casesK. Douglas Hoffman, John E. G. Bateson
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| Main Author: | |
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| Format: | Referensi |
| Language: | Asing |
| Published: |
Harcourt College
2002
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| Physical Description: | xxi, 569 p. il. 23 cm |
| ISBN: | ISBN:0-03-028892-4 |