Cita APA (7a ed.)

Fitzsimmons, J. A. (2004). Service management. McGraw-Hill.

Cita Chicago Style (17a ed.)

Fitzsimmons, James A. Service Management. McGraw-Hill, 2004.

Cita MLA (8a ed.)

Fitzsimmons, James A. Service Management. McGraw-Hill, 2004.