Bhote, K. R. The customer loyalty audit. CSP.
Lua i Stíl Chicago (17ú heag.)Bhote, Keki R. The Customer Loyalty Audit. CSP.
Lua MLA (8ú heag.)Bhote, Keki R. The Customer Loyalty Audit. CSP.
Rabhadh: Seans nach mbeach na luanna seo go hiomlán cruinn i ngach uile chás.