Evans, J. R. (2003). Total quality ed.3: Management, organization, and strategy. Thomson Learning.
Lua i Stíl Chicago (17ú heag.)Evans, James R. Total Quality Ed.3: Management, Organization, and Strategy. Thomson Learning, 2003.
Lua MLA (8ú heag.)Evans, James R. Total Quality Ed.3: Management, Organization, and Strategy. Thomson Learning, 2003.
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