Evans, J. R. (2003). Total quality ed.3: Management, organization, and strategy. Thomson Learning.
शिकागो शैली (17वां संस्करण) प्रशस्ति पत्रEvans, James R. Total Quality Ed.3: Management, Organization, and Strategy. Thomson Learning, 2003.
एमएलए (8वां संस्करण) प्रशस्ति पत्रEvans, James R. Total Quality Ed.3: Management, Organization, and Strategy. Thomson Learning, 2003.
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